About

Smart Carrier is a compliance software provider for phone companies and large contact centers. They specialize in API-driven solutions and were one of the first companies to offer a web service for STIR/SHAKEN compliance when it was introduced.

Challenge

Finding a reliable and efficient way to identify and block spam calls

Before partnering with Nomorobo, Smart Carrier spent significant time manually verifying suspicious numbers. Many spam calls went unreported because they lacked an efficient consumer reporting system.

"It was a best-guess scenario reaching out to phone companies and asking if a number is flagged,” says founder Orlando Guitian. “But these phone carriers didn’t have a way for people to report numbers, so the carriers may not see a number as unhealthy."

So, their team began seeking a solution to enhance phone validation, protect their network, and improve client satisfaction. That’s when Smart Carrier found Nomorobo’s API, which promised to strengthen their service and boost efficiency.

Solution

Improving network health with comprehensive spam protection

Nomorobo provides Smart Carrier with accurate, crowdsourced spam data, offering more effective blocking than relying on carriers alone. This gives Smart Carrier more insight into which numbers are spam so they can block them from their network across all of their carriers.

Now, when a user reports a spam call, Nomorobo flags the number, and Smart Carrier downgrades its STIR/SHAKEN attestation level, reducing spam on their network.

Orlando notes that Nomorobo is the most reliable solution they’ve used to enhance customer privacy and security. It’s helped them retain clients and improve customer satisfaction.

Results

Gaining back time with zero complaints for 12+ months

Since partnering with Nomorobo, Smart Carrier has drastically improved spam call management and network health, with virtually no customer churn. They’ve also got more time to invest in growth and innovation rather than troubleshooting spam call issues.

What’s more, Nomorobo continues to improve Smart Carrier’s operations and client satisfaction:

100% reduction in carrier complaints

50% cost savings compared to previous solutions

25% daily time savings