About

Mutare is a software company that specializes in voice security solutions for enterprises. They offer voicemail-to-text software, secure messaging, spam filtering, robocall blocking, and advanced notification services to alert consumers about threats in real time.

Challenge

Mutare wanted a better way to filter and deny calls without risking inaccuracies

Robocalls and spam messages plague enterprises, but some industries rely on automated calls for vital business functions. For example, doctor’s offices frequently receive robocalls from pharmacies and insurance carriers that are frequently (and incorrectly) flagged as spam.

With 20% of their clients in the healthcare industry, Rich Quattrocchi, Vice President of Digital Transformation, knew Mutare needed a way to filter spam calls without directly blocking all robocalls.

And with all their clients operating at an enterprise scale, Mutare also needed to stop spam calls before the first ring — something that wasn’t easy before integrating Nomorobo. Back then, Mutare filtered any known spam calls and denied them as they came in. The remaining calls were answered or sent to voicemail, requiring clients to press a button to add the number to the “blocklist.”

This inefficiency led to time waste across departments because multiple employees received calls they didn't need to answer — some fraudulent and others meant for someone else. Mutare knew filtering these calls would solve the problem, but their current vendors didn’t allow for custom filtering and their databases lacked the nuance needed to create them.

That’s when Rich decided to give Nomorobo a shot.

That’s when Rich decided to give Nomorobo a shot.

“What might be spam to you or me on our mobile phones is not necessarily spam
to an enterprise. We needed partners that could provide reputation information on
calls coming into the organization.”

Solution

Nomorobo helped Mutare tailor spam protections to industry needs

While other vendors can identify fraud calls, Nomorobo helps Mutare block robocalls that aren’t typically flagged, such as robocalls from political campaigns, bill collectors, and more. “You know that they're not going to miss anything,” Rich says.

Mutare was able to utilize Nomorobo’s extensive database to initially identify callers as spam or robots, while also integrating their own voice captcha techniques to let through any necessary calls, such as faxes and pharmacies in the healthcare industry.

Mutare’s voice traffic filter allows enterprises to create custom rules to allow certain robocalls through, while stopping annoying calls such as political robocalls. Instead of flagging all automated calls as spam, robocalls from pharmacies and insurance companies (including faxes) are allowed through.

“We're able to use custom rules to enable calls that might otherwise get flagged as
spam but are critical for enterprises. Even the calls we let through are only sent to
the person that needs to receive the call.”

Results

Mutare successfully filters or blocks on average 10% of unwanted calls with a layered filtering approach that includes Nomorobo as a powerful technical control element

“We're able to use custom rules to enable calls that might otherwise get flagged as

spam but are critical for enterprises. Even the calls we let through are only sent tothe person that needs to receive the call.”

With Nomorobo as part of a multilayered defense, Mutare is able to block unwanted callers
before the first ring, saving considerable time for industry professionals. The extensive block list of spam callers bolsters the largest worldwide database of unwanted calls, allowing the most comprehensive mitigation from unwanted nuisance and nefarious callers. What’s more, the Nomorobo integration with the other filter’s layers enables clients a level of security that is tailored to the needs of their industries.

Here’s what Mutare has achieved since integrating Nomorobo into its multi layered voice security defense:

Customers see a 300% ROI on average from productivity gains

Security is enhanced by dropping or diverting nefarious calls before they can reach a human that is easily hacked.

Rich and his team are excited to continue their partnership with Nomorobo, since it’s become a key feature of the system’s proprietary dynamic database. “There was life before Nomorobo?” he muses.

"Before we had our partnership with Nomorobo, we weren't able to stop unwanted calls before they rang. On average, one in ten calls that come into the enterprise is unwanted. Being able to block 10% of an enterprise’s call volume has a direct bearing on productivity for the organization.”